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    FAQ

    Account

    1. Favourites, how do they work?
    2. Why do I have to register and log in before I can order?
    3. How can I edit my account information?
    4. I forgot my password, what do I do now?
    5. Where can I find Grovet’s terms and conditions?
    6. Why do I have to register and log in before I can order?
    7. Office hours
    8. What are GDP regulations?
    9. Shipping costs
    10. I can’t find the invoice, what do I do now?
    11. Grovet Brexit Customs duties & Import VAT
    12. Holidays

    Orders

    1. Why do I have to register and log in before I can order?
    2. Where can I find Grovet’s terms and conditions?
    3. When can I place an order?
    4. Why do I have to register and log in before I can order?
    5. What is the minimum order amount?
    6. Can I pick up my order in person?
    7. Can my order be sent directly to my client?
    8. What are GDP regulations?
    9. Shipping costs
    10. I can't find a product
    11. I can’t find the invoice, what do I do now?
    12. Transport prijzen

    Products

    1. When can I place an order?
    2. Are the prices shown on the website excluding VAT?
    3. Why can’t I see any prices on the website?
    4. How can I find the price of a particular product?
    5. Shipping costs
    6. Reporting adverse reactions
    7. I can't find a product
    8. Is it possible to request samples of products available in the web shop?
    9. Is it possible to order items not shown in your web shop?
    10. How can I make an appointment for a Pro Stride demonstration?
    11. I ordered a chilled item which was warm upon arrival. Can I return it?
    12. Article out of stock

    Delivery

    1. When will my order be delivered?
    2. Where is my order?
    3. Can I pick up my order in person?
    4. I ordered the wrong item, can I return it?
    5. Where is my order?
    6. Can my order be sent directly to my client?
    7. What are GDP regulations?
    8. Shipping costs
    9. Grovet Brexit Customs duties & Import VAT

    Returns

    1. I ordered the wrong item, can I return it?
    2. Shipping costs
    3. Can I return a damaged item or package?
    4. I ordered a chilled item which was warm upon arrival. Can I return it?

    Magistral products

    1. How does ordering a magistral product through Grovet work?
    2. When are magistral products permitted?
    3. Can I track the status of my order?
    4. How can I change or cancel my order?
    5. If I have ordered something incorrectly, can I return it?
    6. What is the procedure for damaged or incorrect orders?
    7. If I have ordered something incorrectly, can I return it?
    8. What happens if items are missing from my order?
    9. To which quality and safety standards do the products comply?
    10. Do the prices on the website exclude VAT?
    11. How can I contact you if my question is not addressed here?
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