1. When will my order be delivered?
   This depends of your delivery address and if we send your package with economy or express delivery. Europe with normal shipment, approximately 2-3 daysGreece, Bulgaria and Norway 5-6 days. Please follow the tracking we have send you to stay up to date about the delivery time.
2. Where is my order?
   The evening following your order placement you will receive an email containing a tracking link, allowing you to follow your order. If you haven't received an tracking link, please send us an email to info@grovet.com
3. Can I pick up my order in person?
   Picking up your order at our warehouse in Utrecht is certainly possible. Please let us know in advance what time you would like to pick up your order.
4. I ordered the wrong item, can I return it?
   This depends on the item in question. Unfortunately refrigerated items cannot be returned. Should you wish to return an item, please send us an email with the following information: Order number Item in question Batch number Expiration date   We will answer your email as quickly as ...
5. Where is my order?
   The evening following your order placement you will receive an email containing a tracking link, allowing you to follow your order. If you haven't received an tracking link, please send us an email to info@grovet.com
6. Can my order be sent directly to my client?
   Yes, orders can be sent directly to clients. Client addresses can be added by logging in to your account and clicking on ‘Address Book’ in the left-hand menu. The address of the client can be added as an additional shipping address.
7. Shipping costs
   Shipping costs    From now on, the new GDP regulations are in effect. At Grovet, quality is a high priority, we are constantly optimizing this procedure to fully comply with these regulations. This will further improve the quality of the delivery of your orders. Our new shipping and ...
8. What are GDP regulations?
   GDP regulations The European Good Distribution Practice Guidelines have been applicable to human medicines for years, now also applicable to veterinary medicines since 28 January 2022. The regulations provide Wholesalers with binding Guidelines on how to handle pharmaceuticals. The ultimate ...
9. Grovet Brexit Customs duties & Import VAT
   Since 01-01-2021 import charges are due when importing goods into Great Britain from outside the UK. These charges include import VAT, customs duty and customs clearance.  The rate of customs duty and import VAT is depended on the HS-Code/Taric-code of the product being imported. All ...