Articles by tag "delivery"

1. When will my order be delivered?
   This depends of your delivery address and if we send your package with economy or express delivery. Europe with normal shipment, approximately 2-3 daysGreece, Bulgaria and Norway 5-6 days. Please follow the tracking we have send you to stay up to date about the delivery time.
2. Where is my order?
   The evening following your order placement you will receive an email containing a tracking link, allowing you to follow your order. If you haven't received an tracking link, please send us an email to info@grovet.com
3. Can I pick up my order in person?
   Picking up your order at our warehouse in Utrecht is certainly possible. Please let us know in advance what time you would like to pick up your order.
4. I ordered the wrong item, can I return it?
   This depends on the item in question. Unfortunately refrigerated items cannot be returned. Should you wish to return an item, please send us an email with the following information: Order number Item in question Batch number Expiration date   We will answer your email as quickly as ...
5. Where is my order?
   The evening following your order placement you will receive an email containing a tracking link, allowing you to follow your order. If you haven't received an tracking link, please send us an email to info@grovet.com
6. Can my order be sent directly to my client?
   Yes, orders can be sent directly to clients. Client addresses can be added by logging in to your account and clicking on ‘Address Book’ in the left-hand menu. The address of the client can be added as an additional shipping address.