Grovet is moving, to a new improved location! This move is a significant step forward in our ongoing commitment to providing you with the best possible service and further growing our business.
We understand that changes can sometimes raise questions, so we want to assure you that we are taking every measure to ensure a smooth transition. Below are some key points you should know about our relocation:
CLOSED
Due to the move, we will be closed from May 29 to May 31 2024. No orders will be processed or shipped during this period. However, it is possible to place your order. Orders placed before 2:00 p.m (May 28) will be shipped the same day. Order wider than usual to avoid missing out.
Orders placed after 2:00 p.m. (May 28) will be processed again from June 3 2024, please allow for some delay.
NEW ADDRESS
Centurionbaan 140
3769 AV Soesterberg
The Netherlands
Please make sure to note down this address for future communications and visits to our company.
DATE OF RELOCATION
We are relocating from May 29 to 31 2024 and will be closed then. You can place your order through our website, but it will not be processed until June 3. Our customer service will also be limited due to this.
ACCESSIBILITY
During this period, our services may be slightly affected, but we will do our best to minimize any interruptions.
We aim to remain as accessible as possible during the relocation period. If you have any questions or concerns, please do not hesitate to contact us at info@grovet.com.
COMMUNICATION
We will keep you regularly updated on the progress of our relocation and any changes to our services via email, social media, and our website. Please keep an eye on these channels for updates. In this post, we will also share with you the most recent updates.
FAQ
- I am in rush to order during the period of the move, what now?
Unfortunately, we are completely closed during the period from May 29 to 31, therefore no orders can be processed and shipped. From June 3 we are ready for you again. Our advice is to place your order before 2:00 p.m. May 28 2024, order wider than usual to avoid missing out. - I want to pick up my order between May 29 and May 31, is that possible?
No, we are also closed for pickup. From Monday, June 3, this will be possible again. Our new address, also for pick up, as of June 3 2024 is Centurionbaan 140 in Soesterberg. - I order between May 29 and May 31, when will my order arrive?
From Monday, June 3 your order will be processed again. Your order will then be shipped as soon as possible. - Is Grovet's customer service available during the relocation?
We aim to remain as accessible as possible during the relocation period, but our customer service is available more limited than you are used to. For questions during the move, please email info@grovet.com.
Is your question not listed here? Please do not hesitate to contact us. We are ready to help you and answer all your questions.
